Frequently asked questions
Find answers to common questions about Racket. Can't find what you're looking for? Contact our support team.
Getting Started
What is Racket?
Racket is an all-in-one collaboration platform that combines multiple apps into a single unified workspace. Instead of switching between Slack, Notion, Zoom, and other tools, everything your team needs is in one place.
How do I get started?
Getting started is easy! Sign up for a free account, create your workspace, and start inviting team members. You can begin with our basic integrations and add more as your team grows.
Do I need to migrate my existing data?
Not necessarily! Racket can integrate with your existing tools, so you can keep using them while gradually moving to a unified workflow. We also provide migration tools for popular platforms.
Is there a mobile app?
Yes! Racket has native mobile apps for iOS and Android, so you can stay connected and productive from anywhere. All your data syncs seamlessly across devices.
Features & Integrations
Which apps can I integrate with Racket?
Racket supports 100+ popular apps including Slack, Notion, Linear, GitHub, Figma, Google Workspace, Microsoft 365, and many more. We're constantly adding new integrations based on user feedback.
Can I customize my workspace?
Absolutely! You can customize your dashboard layout, choose which apps to display, set up custom workflows, and configure notifications to match your team's preferences.
How does the search work?
Racket's universal search uses AI to find content across all your integrated apps. It understands context and meaning, not just keywords, so you can find information even if you don't remember the exact words.
Can I create custom automations?
Yes! Racket includes a powerful automation engine that lets you create custom workflows between your apps. You can set up triggers, conditions, and actions without any coding knowledge.
Security & Privacy
Is my data secure?
Security is our top priority. We use enterprise-grade encryption, SOC 2 Type II compliance, and regular security audits. Your data is encrypted in transit and at rest, and we never sell or share your information.
Do you support SSO?
Yes! Racket supports Single Sign-On (SSO) with popular identity providers like Okta, Azure AD, Google Workspace, and others. This makes it easy to manage access across your organization.
Where is my data stored?
Your data is stored in secure, SOC 2 compliant data centers. You can choose your preferred region during setup, and we ensure all data stays within your selected geographic area.
Can I export my data?
Yes, you can export all your data at any time in standard formats (JSON, CSV, etc.). We believe in data portability and make it easy to take your data with you if needed.
Billing & Plans
What's included in the free plan?
The free plan includes up to 5 team members, basic app integrations, 5GB storage per member, community support, and basic search functionality. It's perfect for small teams getting started.
Can I change plans anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences. No long-term contracts required.
Do you offer discounts for annual billing?
Yes! Annual billing saves you 20% compared to monthly billing. This discount is automatically applied at checkout and applies to all paid plans.
What happens if I exceed my plan limits?
We'll notify you when you're approaching your limits and give you options to upgrade. We won't cut off your service, but some features may be limited until you upgrade.
Support & Help
What support options are available?
Free plan users get community support through our forums and documentation. Pro plan users get priority email support, and Enterprise customers get dedicated support with guaranteed response times.
Do you offer training for my team?
Yes! We provide onboarding sessions, training materials, and can arrange custom training sessions for larger teams. We want to make sure your team gets the most out of Racket.
How do I report bugs or request features?
You can report bugs and request features through our in-app feedback system, or contact support directly. We review all feedback and prioritize features based on user demand.
Is there an API available?
Yes! Racket has a comprehensive REST API that allows you to integrate with your own applications and build custom solutions. API access is included with Pro and Enterprise plans.
Still need help?
Can't find the answer you're looking for? Our support team is here to help.